refund policy
REFUND POLICY: SERVICES
Ride Legal is committed to providing a professional, transparent, and high-quality experience across all registration and ownership support services. If you are dissatisfied with a product or service you have received, please contact our team so we can review your concerns and determine the best path forward.
FULL REFUNDS
Refund eligibility depends on the status of your order, the services already performed, and whether filings or documentation processing have begun. Ride Legal reviews refund requests individually and works to provide fair resolutions whenever possible.
PARTIAL REFUNDS
Since work on most registration and titling orders begins shortly after purchase, refund requests submitted more than 24 hours after the order date may be subject to a $50 administrative processing fee.
For orders involving Montana LLC formation, entity filing may begin shortly after all required information is submitted. If cancellation occurs after the LLC has been filed, refunds may be reduced by up to $300 to cover filing and processing costs. Ownership of the LLC will remain with the client and may be used for future services or other permitted purposes.
Completed services are generally non-refundable. Examples may include VIN checks, temporary tags, completed registrations, titling services, and processed filings.
If services have already been partially performed prior to a refund request, refund eligibility and amounts will be reviewed based on the work completed.
For financed vehicle transactions, certain lenders may restrict registration processing if ownership documents such as the title or Manufacturer’s Certificate of Origin (MCO) are unavailable. In these cases, administrative verification fees may apply.
Submission of fraudulent, altered, or misleading documentation may affect refund eligibility.
CANCELLATION WINDOW
Services may generally be canceled prior to submitting ownership documents or registration paperwork to Ride Legal. Once documents are received and processing has begun, cancellation and refund eligibility may become limited.
For registration and titling services, clients typically have 90 days from the order date to submit required paperwork using the provided mailing instructions. If documentation is not received within that timeframe, orders may no longer qualify for refunds. Extensions may be available upon request.
After 90 days, eligible accounts may qualify for transferable store credit that can be applied toward future Ride Legal services.
Refund requests may not be honored under the following circumstances:
- Required paperwork was not submitted within 90 days
- Vehicle documents or processed materials have already been issued
- The requested service has already been completed
- Government filing or processing has already occurred
OVERDUE ORDERS
Orders may be considered overdue if required paperwork is not submitted within 90 days. In these situations, refund eligibility may no longer apply, and additional fees could become necessary if state filing requirements or DMV processes change during the delay period.
Ride Legal may periodically contact clients regarding overdue documentation. If additional time is needed, please contact our team to discuss available options.
QUESTIONS
If you have questions regarding this refund policy or your order status, please contact Ride Legal directly at orders@ridelegal.com or call 800-994-7513. Our team will be happy to assist you.
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